Gary Hirsch’s Approach to Consulting
My approach to consulting is informed by my training in System Dynamics. Many of my consulting projects consist of developing and using System Dynamics models to understand the complex problems facing my clients. The models enable them to systematically evaluate a number of policy options, find the combinations of interventions that work best, and avoid unintended adverse consequences. I’ve also worked on many strategic management problems where a formal model was not developed, but the work benefited from a systemic approach.
The emphasis in my consulting work is always on the interconnections between parts of a system and how those connections affect the success of organizational changes and new policies and programs. Where is the system likely to resist change? Are there dangerous forces that can send the organization spinning out of control in a vicious cycle of unwanted change? How can the system function best as it interacts with its customers or patients? How can that interaction promote or undermine an organization’s goals? How can the system’s interconnections be harnessed to reinforce desirable changes and promote growth in capability and improved outcomes? Answering these questions always produces results that are more coherent and better for the organization.